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PURCHASING AND SUPPLY CHAIN MANAGEMENT

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ONLINE EXAMINATIONS

The online assessment is taken on completion of the training material. You will be asked 100 multiple choice questions with a pass mark of 50%. The answers are marked automatically so you will instantly know whether you have passed. If you don’t pass don’t worry! You can take the Exam again

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1 / 50

SCM. The trend in organizations is to place the SCM function:

Under the manufacturing function

Under the finance function

Under the engineering function

At the same level as the other major functions

2 / 50

SCM. Which came last in the development of manufacturing techniques?

Lean production.

Division of labor.

Mass production

Interchangeable parts.

3 / 50

SCM. Which of the following are not key attributes of supply chain management?

inventory control

leveraging technology

customer power

all are key attributes

4 / 50

SCM. Quality is both quantitative and

Supportive

Qualitative

Measurable

Conclusive

5 / 50

SCM. The amount of inventory kept at each stock point in a warehouse network is usually based on:

Minimizing transportation costs

Constant demand

Tradeoffs between warehousing, inventory, and transportation costs

Product pricing strategy

6 / 50

SCM. Inspection, scrap, and repair are examples of

internal costs

external costs

costs of dissatisfaction

societal costs

7 / 50

SCM. Which of the following is true regarding control charts?

Values above the upper and lower control limits indicate points out of adjustment.

Control charts are built so that new data can be quickly compared to past performance data.

Control charts graphically present data.

All of the above are true.

8 / 50

SCM. A quality loss function utilizes all of the following costs except

the cost of scrap and repair

the cost of customer dissatisfaction

inspection, warranty, and service costs

sales costs

9 / 50

SCM. Lean production involves

Improvement of speed only

Improvement of quality only

Elimination of all types of waste

Elimination of cost only

10 / 50

SCM. Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the

Taguchi Loss Function

Pareto Chart

ISO 9000 Quality Cost Calculator

Process Chart

11 / 50

SCM. According to the manufacturing-based definition of quality

quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost

quality depends on how well the product fits patterns of consumer

preferences even though quality cannot be defined, you know what it is

quality is the degree to which a specific product conforms to standards

12 / 50

SCM. Which one of the following is not a typical question dealt with by an operations managers?

How much capacity will be needed in the months ahead?

What is a satisfactory location for a new facility?

How to motivate employees?

All are typical of operations decisions

13 / 50

SCM. A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. The dealership should be especially concerned with which dimensions of service quality?

communication, courtesy, and credibility

competence, courtesy, and security

competence, responsiveness, and reliability

communication, responsiveness, and reliability

14 / 50

SCM. Which of the following is not a key activity of an operations manager?

Understanding the needs of customer

Continually learning

Managing cash flows

Exploiting technology to produce goods and services

15 / 50

SCM. Positive, long-term relationships between supply chain participants refer to:

Co-opetitions

tailored logistics

partnerships

supply chain management

16 / 50

SCM .Zero defects in manufacturing

is an unobtainable and misleading ideal

is the goal of TQM

is readily achievable in all areas

is a relevant goal only in electronic assembly

17 / 50

SCM. Intermediaries play an important role in matching ________.

dealer with customer

manufacturer to product

information and promotion

supply and demand

18 / 50

SCM. When suppliers, distributors, and customers partner with each other to improve the performance of the entire system, they are participating in a ________

Channel Of Distribution

Value Delivery Network

Supply Chain

Supply And Demand Chain

19 / 50

SCM. Which of the following is not an area of responsibility for a logistics manager?

a) inventory

b) purchasing

c) warehousing

d) marketing

20 / 50

SCM. What is the meaning of MRP1

A, Material requirement Planning

B, Material requisitioning Planning

C, men requirement planning

21 / 50

SCM. The goal of Total Quality Management is:

Customer satisfaction

Product differentiation

Brand equity

Acting globally

22 / 50

SCM. Which one of the following is not a typical question dealt with by an operations manager

How much capacity will be needed in the months ahead?

What is a satisfactory location for a new facility?

Which products/services should be offered?

All are typical of operations decisions

23 / 50

SCM. What best describes the objectives of Purchasing.

A, Right Price,

B, Right Quantity, Right Quality

C, Right Source, Right Time

D, All of the above

24 / 50

SCM. .TQM refers to

total quantity management

total quality management

total quality marketing

total quotient management

25 / 50

SCM. An important feature of supply chain management is its application of electronic commerce technology that allows companies to share and operate systems for:

Order processing, transportation scheduling, and inventory management

cost-effective flowing of raw materials

future purchasing of computer systems

future merger opportunities

26 / 50

SCM. Intermediaries play an important role in matching ________.

Dealer with customer

Manufacturer to product

Information and promotion

Supply and demand

27 / 50

SCM. Just-in-time/SCM purchasing requires the following condition:

Many suppliers

Short-term contracts

Cooperation between purchasing and suppliers

Continuous competitive bidding

28 / 50

SCM. A supply chain is essentially a sequence of linked:

Customer and prospects

Supplier and manufacturer

Suppliers and customers

29 / 50

SCM. When a sample measurement falls inside the control limits, it means that

each unit manufactured is good enough to sell

the process limits cannot be determined statistically

the process output exceeds the requirements

if there is no other pattern in the samples, the process is in control

30 / 50

SCM. Supply chain concept originated in what discipline?

marketing

Operations

Logistics

Production

31 / 50

SCM. According to the manufacturing-based definition of quality

"quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost

quality depends on how well the product fits patterns of consume

preferences even though quality cannot be defined, you know what it is

quality is the degree to which a specific product conforms to standards

32 / 50

SCM. Julie Newmar recognizes that her company needs to provide better customer service and trim distribution costs through teamwork, both inside the company and among all the marketing channel organizations. Julie will begin the practice of ________.

intermediation

customer relationship management

integrated logistics management

supply chain management

33 / 50

SCM. All of the following costs are likely to decrease as a result of better quality except

customer dissatisfaction costs

maintenance costs

scrap costs

warranty and service costs

34 / 50

SCM. Today, a growing number of firms now outsource some or all of their logistics to ________ intermediaries

a) competitors

b) third-party logistics providers

c) channel members

d) cross-functional teams

35 / 50

SCM. What is a perfect order?

a) simultaneous achievement of relevant customer metrics

b) an order that arrives on time

c) an order that arrives undamaged

d) an order that is easy for the receiver to fill

36 / 50

SCM. The goal of inspection is to

detect a bad process immediately

add value to a product or service

correct deficiencies in products

correct system deficiencies

37 / 50

SCM. Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a

Pareto chart

Flow chart

check sheet

38 / 50

SCM. Which function typically employs more people than any other functional area?

Information System

Operations

Marketing

Finance

39 / 50

SCM. A Supply Chain includes the chain of entities involved in the planning,procurement,production and ------------- of products and services

Distribution

Supply

Demand

40 / 50

SCM. "Quality is defined by the customer" is

a user-based definition of quality

A manufacturing-based definition of quality

a product-based definition of quality

the definition proposed by the American Society for Quality Control

41 / 50

SCM. If two potential suppliers can deliver a part with the same quality and prices, the selection should be based on:

Age of the firms

A coin flip

Outside evaluation

The capabilities and flexibilities of the firms

42 / 50

SCM. The resources required by every Manager to achieve the pre- determined goals and objectives are:

A, Manpower, Men

B, Machine, Material

C, Money, Methods

D, All of the above

43 / 50

SCM.What name is often given to the Japanese „total approach‟ to removing anything that does not add value to the final product?

Jobbing processes

Lean production processes

Continuous processes.

44 / 50

SCM. Zero defects in manufacturing is

a. is a relevant goal only in electronic assembly

b. is readily achievable in all areas

c. is the goal of TQM

d. is an unobtainable and misleading idea

45 / 50

SCM. Which of the following is not a typical supply chain member?

Retailer‟s Creditor

Wholesaler

Producer

Customer

46 / 50

SCM.To reduce inventory management costs, many companies use a system called ________, which involves carrying only small inventories of parts or merchandise, often only enough for a few days of operation.

supply chain management

economic order quantity

just-in-time logistics

limited inventory logistics

47 / 50

SCM. What is the meaning of MRP11

A Machinery resource plan

B, Manufacturers Resources Planning

C, material recources progrmming

48 / 50

SCM. The supply chain concept originated in what discipline?

a) marketing

b) operations

c) logistics

d) production

49 / 50

SCM. Companies manage their supply chains through ________.

information

transportation modes

competitors

the Internet

50 / 50

SCM,. Pareto charts are used to

identify inspection points in a process

outline production schedules

organize errors, problems or defects

show material flow

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