The Chartered Institute of Customer Relationship Management (CICRM) is a non-profit making international examining body that exists to provide high quality, cost effective, internationally recognized and its also established in Nigeria as an offshoot of the parent body in United States of America by Decree as a professional body and examining body in Nigeria and approved by the Federal Ministry of Education of Nigeria. We aim to solidify and enhance the career prospects of graduates in the job market.
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AIMS OF THIS TRAINING
In this customer service training course, participants learn the essential skills necessary to deliver excellent customer service through real world exercises and group activities. The course teaches service representatives critical skills in the areas of professionalism, communication, managing the call, managing the customer, managing job stress and other skills such as cross-selling (in the onsite class). The course ensures that the students can transfer these skills to the job and thereby provides a significant return on the training investment for the organization.
ASSESSMENT /ONLINE EXAMINATIONS
The online assessment is taken on completion of the training material. You will be asked 50 multiple choice questions with a pass mark of 60%. The answers are marked automatically so you will instantly know whether you have passed. If you don’t pass don’t worry! You can take the test as many times as you need with no extra charge.
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